Inside Sales Account Manager

Job Purpose

Manages the sales activities of accounts by developing and maintaining a high standard of professional customer service through timely response on quotations, order entry, complaint handling and proper scheduling of warehouse shipments.

Key Responsibilities

* Develops and maintains with the Outside Account Manager (OAM) lists of prospects and potential new accounts to grow net business and achieve established budget targets

* Obtains and relates customer, service and inventory data to management, maximises productivity by effectively planning, organising and managing workload

* Displays effective use of time management skills

* Develops and maintains business through effective use of telemarketing programs

* Reviews market analyses to determine customer needs, volume potential, price schedules and discount rates

* Prepares reports of business contacts, transactions and expenses

Competencies

Relationship Building - The ability to build and actively maintain formal and informal professional relationships

Networking - The action or process of interacting with others to exchange information and develop professional contacts

Sales and Business Development - The ability manage existing customers requirements and to identify and assess potential customer opportunities to increase revenue including selling additional items/services outside of original scope/quote or requirements.

Results driven/focused - Motivated by the desire to successfully achieve results to meet or exceed goals and objectives

Resilience - The ability to cope with and rise to the inevitable challenges, problems and set-backs you encounter in the workplace

Collaboration - To successfully work toward a common goal with others

Communication skills - The ability to convey information, verbally or written/presented in an appropriate manner to both internal and external stakeholders.

Time Management - The ability to make effective use of one's own time and that of others, to effectively manage tasks and responsibilities - to get things done

Customer service - Providing appropriate assistance and advice before and after to those who buy or use our products or services.

Analytical - The ability to collect and analyse information, problem-solve, and make decisions

Problem solving & creative thinking - Making decisions and solving problems involving of varying levels of complexity, ambiguity and risk.

Computer skills - Tech literate - the ability to use systems and programmes such as Outlook, Excel, Word and PowerPoint

Language skills - Ability to listen, speak, read and write

Market and Product Knowledge - Knowledge of market and industries, competitors products and customers, our products and their application.

Knowledge, Skills & Experience

* 2 years or more sales experience, preferably in a commercial environment or metals industry

* Highly motivated and able to work in a team

* Strong communication skills

* Ability to work effectively with common PC programs such as spreadsheets (Excel) and Word with the ability to learn the mainframe program Stockmaster

* Strong numerical skills